Piagmasunie Refund and Returns Policy

Effective Date: January 8, 2025

At Piagmasunie, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward and hassle-free return and refund process. Please review our Refund and Returns Policy below, which outlines the steps to take if you wish to return or exchange a product. For any questions or assistance, feel free to contact us at info@piagmasunie.com or (360) 379-5654.

1. Return Window

We offer a 30-day return policy for all products purchased from our website, piagmasunie.com. If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return.

Please ensure that the product is unused, undamaged, and in its original packaging with all accessories, manuals, and parts included. Returns are not accepted for products that have been used or altered in any way.

2. Return Process

To begin a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@piagmasunie.com or call (360) 379-5654 to initiate the return. Provide your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will provide you with return instructions and a return authorization number. Returns without an authorization number may not be accepted.

  3. Ship the Item Back: Once you have received the return authorization number, carefully repackage the item in its original packaging and ship it back to us. You are responsible for the cost of return shipping unless the product was defective or incorrectly shipped.

  4. Inspection and Processing: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund or exchange.

3. Refunds

Refunds are issued to the original payment method used for the purchase. Once we receive and inspect the returned item, please allow 7-10 business days for the refund to be processed. Please note that shipping fees are non-refundable.

  • Full Refund: If your product is returned within the 30-day period and meets our return criteria (unused, undamaged, in original packaging), you will receive a full refund.

  • Partial Refund: If the product is not in its original condition, or if it is missing parts, a partial refund may be issued.

4. Exchanges

If you would prefer to exchange your product for a different item, we are happy to assist you. Please follow the same process as a return and let us know the item you wish to exchange it for. If the new product is of a different value, we will either issue a refund for the difference or request additional payment, as applicable.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@piagmasunie.com or (360) 379-5654. We will provide you with a return label at no cost to you and ensure that you receive a replacement or full refund. Please provide photos of the damage or defect to help us expedite the process.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used electronics, appliances, or consumables (such as batteries)
  • Clearance, sale, or final sale items
  • Gift cards
  • Customized or personalized products

Please ensure you review the product description and details on piagmasunie.com before making your purchase. If you are unsure about a product, feel free to contact us at info@piagmasunie.com for clarification.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please contact your bank or payment provider, as there may be some processing time before the refund is posted. If you still haven’t received your refund, please contact us at info@piagmasunie.com, and we will be happy to assist you.

8. Customer Support

We strive to make your shopping experience as pleasant as possible. If you have any questions regarding our refund or return policy, or if you need assistance with a return, please don’t hesitate to reach out to our friendly customer service team.

You can contact us via:

Our team is here to ensure your satisfaction and assist you with any issues you may encounter.